Frequently Asked Questions

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at +1 (866) 870-0060.

Yes, whether it’s 1 or 3 seats, our flat rate for child seats is $20. Each of our vehicles is equipped with the proper seat belts, so you are welcome to bring your own child seat. If you require one of our child safety seats, please speak with a Reservation Agent prior to the date of your transportation.

We service 24/7 for your peace of mind.

You can reach our Customer Care Team via telephone at +1 (416) 858-5134 and +1 (866) 870-0060, email at info@gtaairportlimo.ca. Also, we would be glad to get back to you via phone if you complete our Request a Callback form on our webpage: Request a Call back

Yes, all our chauffeurs are licensed and insured, and they undergo thorough background checks and training.

Yes, we offer airport transportation services, including drop-off and pick-up at major airports.

Yes, we offer special packages for weddings, proms, and other events. Please inquire for details.

Call the driver that was assigned to your reservation. The contact information will be emailed to you once a driver is assigned to your reservation and you will receive a notification with the information needed to contact the driver. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call driver upon collecting your luggage and make your way to the passenger pickup area. If for any reason you cannot locate your driver please call us at (866) 870-0060 or (416) 858-5134.

No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 45 minutes waiting time on domestic flights and 90 minutes waiting time on international flights.
If your flight lands on time, but you are unable to meet the driver within the 45 minutes domestic /90 minutes international, after that time has passed waiting charges will begin.

For ALL airport arrivals the scheduled pickup time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the flight information even if you choose to be picked up at a different time than the flight landing time.) .

Yes, the driver will contact you (the passenger), but it is up to you (the passenger) to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your driver and car/limo.

The minimum rental duration may vary depending on the type of service and the time of day. Please contact us for details.

Unfortunately, it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

Yes, you can often extend your rental, provided the vehicle is available. Additional charges may apply.

We offer a range of vehicles, including classic limousines, stretch SUVs, sedans, and party buses.

Vehicle capacity varies by type. We have options for individuals, small groups, and larger parties.

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

Yes, we allow pets. Please note that company policy states that pets must be in secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.

Yes, we encourage customers to schedule a viewing of the vehicles in our fleet before making a decision.

Our vehicles are equipped with safety features and regular maintenance to ensure a safe and comfortable ride.

We proudly operate our chauffeured limo transportation service throughout the Greater Toronto Area and across Ontario. Learn more. We can also provide ground transportation at other locations upon request. You can reach our Customer Care Team or Reservation department via telephone at +1 (416) 858-5134 and +1 (866) 870-0060 or email at info@gtaairportlimo.ca for more details and Request a Quote. Also, we would be glad to get back to you via phone if you complete our Request a Call back form.

You can make a reservation by calling our office, filling out the online reservation form on our website.

Pricing varies based on the type of vehicle, duration, and distance. Please contact us for a personalized quote.

We take full payment on the card the day of service to guarantee funds are available prior to your trip. The amount being charged is based on the details provided for your reservations. Additional charges could be applied after reservation is complete if necessary.

Yes, a deposit is usually required to secure your reservation. The amount may vary depending on the service.

The rental typically includes the vehicle, a professionally dressed chauffeur, fuel, and basic amenities like bottled water. Additional services may be available for an extra fee.

We accept various payment methods, including credit cards, cash, and digital payment options. Payment is usually made before the service.

It's recommended to book as far in advance as possible, especially for popular dates and events. This ensures vehicle availability.

Our cancellation policy varies, but typically, cancellations made within 48 hours of the reservation may incur a fee.

Special events include major sporting & social events, premium concerts, New Years, Thanksgiving & Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered. Learn more

Sedan and SUV:
2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.
Passenger and Executive Van:
4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters.
Limousine:
48 hours prior to pickup time, 6 hours notice on airport transfers.
Mini & Limo Coaches:
12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters.
Motor Coaches:
Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters. Learn more