Policies

Cancellation and No Show Policies

Explore this page to familiarize yourself with our policies regarding cancellations, modifications, and no-shows. We believe in maintaining open communication, and these policies are designed to streamline the process for both our valued clients and our dedicated team. Please review this information thoroughly to enhance your understanding of our service terms and conditions.

All cancelation requests must be made by email to info@gtaairportlimo.ca. All emails to this address receive a time stamped reply email. This is your confirmation that we have received your request.

Cancellation policies for various vehicle types differ:

• For sedans and SUVs, a cancellation incurs a full charge equal to the base fare price plus a 20% gratuity.
• For stretch SUV limousines, limousine party buses, vans/mini buses, and coach buses, the full contract amount will be charged upon cancellation. If no contract exists, the vehicles' hourly minimum applies.
• Prom and Wedding contracts follow a strict policy; cancellation results in charges equal to the full contract amount, with the vehicles' hourly minimum applied if no contract exists.
• In the event of a 'no show,' a fee equivalent to the base fare price, plus a 20% gratuity, along with any applicable wait time fees, will be charged.
• Reserving a vehicle for service or transfers requires a 100% deposit.
• To avoid a 'no show' fee, kindly contact us if you encounter difficulty locating your designated vehicle.
• Sedan and SUV:
  2 hours prior to pickup time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.
• Passenger and Executive Van:
  4 hours prior to pickup time or garage leave time on airport service, 8 hours prior to pick up time or garage leave time on hourly charters.
• Limousine:
  48 hours prior to pickup time. 6 hours notice on airport transfers.
• Mini and Limo Coaches:
  12 hours prior to pickup time or garage leave time on airport service, 24 hours prior to pick up time or garage leave time on hourly charters.
• Motor Coaches:
  Three weeks prior to pickup day/time on hourly charters and four weeks on Day or Out of Town Charters.
• Special events include major sporting & social events, premium concerts, New Years, Thanksgiving and Christmas Eves, peak demand Prom nights, and similar peak/high demand events. Cancellation policy for such events is a minimum 1 week prior to the pickup time on the day of the event, on all vehicles chartered.